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Customer Support
LUS Fiber is committed to providing the same responsive, local, quality customer service you enjoy from Lafayette Utilities System. Browse our online resources for answers to frequently asked questions and other information, or contact us through one of the methods listed here.
Visit Us
Customer Service Centers
705 West University Avenue, 8 a.m. – 5 p.m., Monday through Friday, or
1875 W. Pinhook Road, 8 a.m. – 5 p.m., Monday through Friday
Call Us at 99-FIBER (993-4237)
Ordering and Billing Assistance: 8 a.m. – 7 p.m., Monday through Friday; and 8 a.m. – 5 p.m. on Saturday.
Technical Support: 7 a.m. – midnight, Monday through Friday; and 7 a.m. – 10 p.m., Saturday and Sunday.
Mail Us
For Payments: P.O. Box 4030-C | Lafayette, LA 70502
For General Inquiries: P.O. Box 61490 | Lafayette, LA 70596
Email Us
Use the form below. You will receive a response within 24 business hours. We do not recommend that you report technical issues using this form, but instead call us at 99-FIBER (993-4237).
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