LUS Fiber is proud to participate in the Affordable Connectivity Program (ACP) to help lower the cost of high-speed internet for eligible households. Eligible LUS Fiber customers can reduce their monthly home internet bill up to $30 per month.
See Terms
To get started, apply and enroll in the ACP Program. Sign Up Now
Once approved, please contact LUS Fiber at (337) 99-FIBER to speak to an Affordable Connectivity Specialist who can assist you in selecting your service in order for the ACP credit to be applied to your LUS Fiber account.
For more details on the program and to obtain the eligibility requirements please visit https://www.fcc.gov/acp
If you are having issues with LUS Fiber regarding the quality of service with the Affordable Connectivity Program, you can file an informal consumer complaint with the FCC. To proceed with filing a complaint with the FCC, please go here.
The wind-down of the Affordable Connectivity Program means that no new enrollments will be accepted after February 7, 2024, at 8:59 PM Pacific Time. Households enrolled before this cut-off date will continue to receive benefits until ACP funds are depleted, provided they remain eligible.
ACP households will continue to receive benefits until funding runs out.
Internet providers, in collaboration with the Universal Service Administrative Company (USAC), will issue notices regarding:
The termination of ACP benefits
The impact on your monthly bill
Options for adjusting or discontinuing your service
At the end of March, we encourage you to contact us to discuss whether staying on your current plan or switching to other options is the best choice for you.
When funding runs out (estimated in April), you will be responsible for the full cost of your monthly internet bill.
Check Your Inbox: Look for emails from the FCC, USAC, and LUS Fiber. Also, visit AffordableConnectivity.gov and fcc.gov/acp for the latest updates.
Direct Contacts: For any questions about the ACP wind-down and your benefits, reach out directly:
LUS Fiber: (337) 99-FIBER
USAC ACP Support Center: 877-384-2575
You may qualify if you meet one of the following:
Congress recently created the Affordable Connectivity Program, a long-term, $14 billion program, which will replace the Emergency Broadband Benefit (EBB) Program. This investment in broadband affordability will help ensure we can afford the internet connections we need for work, school, health care and more for a long time. LUS Fiber is a participating provider in this FCC program.
The benefit will provide a discount of up to $30 per month toward internet service for eligible households and up to $75 per month for households on qualifying Tribal lands.
The ACP Program will be limited to one monthly service discount and one device discount per household.
1. Confirm Service Availability
New customers must be in our service area. See https://get.lusfiber.com to check serviceability
2. Apply for ACP Program
To apply for and enroll in the ACP Program with LUS Fiber. Sign up now
3. Contact LUS Fiber
Once approved, please contact LUS Fiber at (337) 99-FIBER to speak to an Affordable Connectivity Specialist who can assist you in selecting your service in order for the ACP credit to be applied to your LUS Fiber account.
Consumers who are enrolled in the EBB Program as of December 31, 2021, will have a 60-day transition period where they continue to receive their full EBB Program monthly $50 benefit before moving to the reduced ACP benefit of $30 per month. You do not have to take any action to continue to receive your benefit at the current level during the 60-day transition period.
During the transition period, EBB subscribers that qualified for the EBB Program using an eligibility program that does not qualify for the ACP (substantial loss of income or participation in a service provider’s COVID-19 program) will need to confirm their eligibility for the ACP. Subscribers who qualified through these eligibility criteria who are unable to demonstrate their eligibility for the ACP will be de-enrolled at the end of the 60-day transition period. If you fall into one of these categories, we will further contact you.
