Easily Manage Your Payments with Our Advanced Customer Portal

Paying your bill has never been simpler! With our newly upgraded customer portal, you can securely manage your payments, set up AutoPay, and choose the best payment method for you—all in just a few clicks. Follow the guide below to get started:

How to Make an Online Payment

1. Sign In to the Customer Portal:
   • Log in to your account at https://lusacp.lusfiber.com/ using your credentials.
   • On the Summary page, select the appropriate account from the Accounts dropdown.
2. Review Your Balance:
   • The Balance Summary for the selected account will be displayed.
3. Make a Payment:
   • Click on the Make a Payment button in the Balance Summary or go to Billing > Make a Payment.
   • The Make a Payment window will appear

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Payment Options Available

• Payment Date: By default, the Payment Date is set to the current date.
• Payment Amount Options:
  • Amount Due: Pay the current bill plus any pending payments.
  • Current Billed Amount: Pay the total amount for the most recent billing cycle.
  • Past Due Amount: If you have a past due amount, this will be displayed for payment.
  • Custom Amount: Select this option to pay an amount of your choice by entering it in the Amount to Pay field.

4. Select a Payment Method:
   • From the Payment Method dropdown, select a previously saved card or bank account, or add a new one.
   • Click Continue to proceed to the Review Payment window, or click Cancel to return to the Summary page.

Review & Complete Your Payment

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1. In the Review Payment window, verify the following details:
   • Payment Date
   • Payment Method
   • Payment Amount
2. Once everything looks correct, click Complete Payment to finish the process.
3. If you need to make changes, click Edit to return to the previous screen.
4. If you decide not to complete the payment, click Cancel to go back to the Summary page.
5. A Payment Confirmation window will appear once your payment has been processed.

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How to Add a New Payment Method

To add a new bank account or credit/debit card for future payments:

• In the Payment Method dropdown, select Add Bank Account or Add Credit/Debit Card.
• Choose either Bank Account or Credit/Debit Card from the Payment Method Type dropdown

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• Enter the required details:
  • For a Bank Account, you’ll need to provide the account nickname, bank name, account number, routing number, and account type.
  • For a Credit/Debit Card, enter the card number, expiration date, and CVV code.
• Complete the Billing Address fields, including name, address, and phone number.
• Click Save to store your payment method for future use. It will now be available in the Payment Method dropdown.

Manage AutoPay for Easy Payments

1. Click on Manage AutoPay from your account page.
2. Select your preferred payment method and the monthly payment date.
3. Click Enroll to automatically pay your bill each month, ensuring you never miss a payment!

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