Fiber-Fast WiFi
Are you getting the best from your home WiFi?
As we welcome internet-connected smart devices into our homes, it's more important than ever to make sure we have a reliable wireless network for our friends and family.
Standard pricing $102.39/mo
You save $42.44/mo
Standard pricing $140.39/mo
You save $55.44/mo
Our support team is here for you! Contact us today for assistance from the local experts!
A synchronized home means greater convenience, efficiency, and comfort. With LUS Fiber's Fiber-Fast WiFi, you can create a truly connected living experience, where all your devices work seamlessly together.
Add Fiber-Fast WiFi with any Internet service for a hassle-free wireless network experience. Includes router, professional installation and setup of your home’s wireless network – up to 5 devices, and 24/7/365 local phone support.
Internet packages include a monthly data plan that varies based on tier of internet service.
Our Unlimited Data plan provides an affordable solution for customers who want to take full advantage of our world class internet speeds where you can stream, browse, game, and work without ever worrying about hitting data caps.
Fast, Reliable and Yours – Optical fiber is hundreds of times faster than traditional broadband systems. While our competitors may use a partial fiber system, ours is all fiber, all the way to your home.
That means no data compression, and none of the bottlenecks and slowdowns that occur when data reaches the antiquated copper technology the other guys are using to deliver the signal to your residence.
Whether you're a casual viewer or a bing-watcher, LUS Fiber's network can handle all your bandwidth-intensive activities with ease.
Be more efficient and effective in your work and seamlessly access cloud-based applications, stream training videos, and collaborate on projects with your colleagues in real-time.
Other networks experience varying degrees of latency, all much higher than ours. With LUS Fiber’s low latency, your online activity takes place in near real-time, with immediate action and reaction times for ultimate precision.
Protect your devices from online threats with TechShield, the all-in-one security suite that offers comprehensive protection and peace of mind.
| Internet Tier | Monthly Cost | Download/Upload Speed |
|---|---|---|
| 3 x 3 | $19.95 | 3 Mbps Down & Up |
| 60 x 60 | $57.95 | 60 Mbps Down & Up |
| 100 x 100 | $62.95 | 100 Mbps Down & Up |
| 150 x 150 | $74.95 | 150 Mbps Down & Up+ |
| 300 x 300 | $88.95 | 300 Mbps Down & Up |
| 1,000 x 1,000 | $117.95 | 1 Gbps Down & Up |
| 10,000 x 10,000 | $295.95 | 10 Gbps Down & Up+ |
| UNLIMITED DATA PLAN | |
|---|---|
| Monthly Cost | $15.95 |
| Description | The Unlimited Data plan provides an affordable solution for customers who want to take full advantage of our world class internet speeds. Internet packages include a monthly data plan that varies based on tier of internet service. |
| TechShield Security Suite | |
|---|---|
| Monthly Cost | $0.00 |
| Description | Virus protection, spyware protection, firewall, privacy protection and parental controls included with all internet tiers |
| Fiber-Fast WiFi | |
|---|---|
| Monthly Cost | $9.99 |
| Description | Includes 802.11n router intended for home internet speeds up to 60 Mbps |
| Fiber-Fast WiFi Plus | |
|---|---|
| Monthly Cost | $14.99 |
| Description | Includes 802.11ac router intended for home internet speeds of 100 Mbps or higher |
| Fiber-Fast WiFi Plus Wired Extender | |
|---|---|
| Monthly Cost | $9.99 |
| Description | Wired Extender for a seamless WiFi experience |
| Fiber-Fast WiFi Plus Wireless Extender | |
|---|---|
| Monthly Cost | $8.99 |
| Description | Includes Smart RB Extender |
Additional terms and conditions may apply. Please call 99-Fiber for additional information.
* $50 installation fee
Monthly rates shown are available to residential customers only and do not include required taxes, fees or surcharges. Internet bandwidth that the customer receives is best effort and not guaranteed.
| Package | Monthly Cost | Channels | Description |
|---|---|---|---|
| BASIC | $27.95 | 20 channels including local channels | |
| EXPANDED BASIC | $91.95 | 84 channels including all Basic channels | |
| DIGITAL ACCESS1 | $96.95 | 192 channels in digital format including all Expanded Basic channels, music channels and access to Premium Channels, Video On Demand, Pay-Per-View, Interactive Program Guide and more. | HD Digital Receiver rental required. |
| DIGITAL PLUS1 | $113.95 | 278 channels in digital format including all Expanded Basic channels, music channels and access to Premium Channels, Video On Demand, Pay-Per-View, Interactive Program Guide and more. | HD Digital Receiver rental required. |
| DIGITAL HISPANIC1 | $116.95 | 283 channels in digital format including 7 Spanish-only channels, Latin music channels and access to Premium Channels, Video On Demand, Pay Per View, Interactive Program Guide and more. | HD Digital Receiver rental required. |
| 1HD Digital Receiver or HD/DVR Digital Receiver is required for Traditional TV Digital Access, Traditional TV Digital Plus, & Traditional TV Digital Hispanic service. |
| DIGITAL EQUIPMENT RENTAL | |
|---|---|
| HD DIGITAL RECEIVER | $9.00 monthly |
| HD/DVR DIGITAL RECEIVER | $9.00 monthly |
| Requires Digital Access or Digital Plus service | |
| DIGITAL VIDEO RECORDER SERVICE | |
|---|---|
| WHOLE HOME DVR | $11.99 monthly |
| WHOLE HOME DVR 1000 | $15.99 monthly |
| Record up to six times more shows than the standard DVR - that's over 600 hours of your favorite shows with Whole Home DVR 1000! Record up to three HD programs at once - all with a smaller, sleeker box. | |
| Requires subscription to Digital Access, Digital Plus or Digital Hispanic. | |
| PREMIUM OFFERINGS | |
|---|---|
| HBO | $15.50 monthly |
| HBO Max2 | $14.29 monthly |
| Cinemax | $13.00 monthly |
| Showtime/TMC | $9.99 monthly |
| STARZ3 | $7.60 monthly |
| Encore3 | $5.40 monthly |
| MGM+3 | $4.99 monthly |
| NFL RedZone4 | $56.00 annually |
| 2HBO Max is compatible with the following devices: Amazon Fire Stick, Android devices running Android OS 5+, Apple devices running iOS 12.2+, Apple TV 4th gen and later, Chromebooks, Chromecast, PlayStation 4, Samsung TV from 2016+, current versions of all major web browsers, and Xbox One. | |
| 3Starz and Encore channels are available as individual add-ons with a qualifying connecTV package. They may be added to qualifying digital TV packages only when bundled together for $13.60/month. | |
| 4NFL Redzone annual subscription available to Traditional TV customers. For connecTV customers, NFL Redzone is part of the Sports Package Add-On package. | |
Monthly rates shown are available to residential customers only and do not include required taxes, fees or surcharges.
| Package | Monthly Cost | Channels | Description |
|---|---|---|---|
| connecTV BASIC | $27.95 | 20 channels including all local channels | Requires purchase of 60Mbps internet or higher. |
| connecTV EXPANDED | $91.95 | 135 channels including connecTV Basic | Requires purchase of 150Mbps internet or higher. |
| connecTV PLUS | $113.95 | 189 channels including connecTV Expanded | Requires purchase of 150Mbps internet or higher. |
| connecTV ADD-ONS | Monthly Cost | Description |
|---|---|---|
| SPORTS PACKAGE | $14.95 | 25 sports channels |
| PREMIUMS BUNDLE | $52.95 | 40 Premium Channels including HBO, Cinemax, Showtime, TMC, Starz & Encore |
| HISPANIC PACKAGE | $9.95 | 8 Hispanic channels |
| ANALOG VIDEO SERVICE | $12.50 | Up to 5 TV connections with existing wiring |
| connecTV FEATURE SETS | Monthly Cost | Description |
|---|---|---|
| STANDARD FEATURES | $10.00 | 2 streams, 100 DVR hours, Restart & Replay TV, Guide |
| PREMIER FEATURES | $25.00 | 5 streams, 500 DVR hours, Restart & Replay TV, Guide |
| STREAMS (each) | $5.00 | Additional streams per account |
| DVR HOURS (additional) | $5.00 | Additional 50 DVR Hours per account |
Monthly rates shown are available to residential customers only and do not include required taxes, fees or surcharges.
| BASIC LINE | $15.95 | Includes 3-Way Calling, Call Waiting, Cancel Call Waiting, Anonymous Call Rejection, Home Intercom and 5 cents per minute long distance (Continental US) |
Monthly rates shown are available to residential customers only and do not include required taxes or fees. Subscriber to provide the correct equipment (caller ID display unit or phone with built-in display) to view caller ID data.
*
Fixed price for 12 mos.
Standard pricing $102.39/mo
You save $42.44/mo
350 Mbps Down & Up
Stream 4k on 7-10 devices
Simultaneous gaming and streaming
Download big files quickly (2-30GB)
Run 8+ smart devices
Unlimited Data
TechShield Security Suite
*
LUS Fiber-Fast WiFi
Add Fiber-Fast WiFi with any Internet service for a hassle-free wireless network experience. Includes router, professional installation and setup of your home’s wireless network - up to 5 devices, and 24/7/365 local phone support.
Fiber-Fast WiFi Plus
- Includes 802.11ac router, designed for home internet speeds of 100 Mbps or higher
Fiber-Fast WiFi Plus Wired Extender
- Wired Extender for a seamless WiFi experience
Fiber-Fast WiFi Plus Wireless Extender
- Includes Smart RB Extender for enhanced connectivity
Residential Digital Telephone
Basic Line
Includes 3-Way Calling, Call Waiting, Cancel Call Waiting, Anonymous Call Rejection, Home Intercom and 5 cents per minute long distance (Continental US)
Calling Features
Basic Features Package
Adds: Automatic Callback, Automatic Recall, Various Call Forwarding, Do Not Disturb, Outgoing Call Blocking, Selective Call Rejection, Selective Call Acceptance, Speed Dialing
Premium Features Package
All features listed in Basic Phone Features Package plus Voicemail, Caller ID and Call Waiting Caller ID
Add-Ons
Call Forwarding Busy, Call Forwarding Do Not Answer, Toll Control With PIN, Teen Line, Warm Line, LATA Access Fee
Monthly rates shown are available to residential customers only and do not include required taxes or fees. Subscriber to provide the correct equipment (caller ID display unit or phone with built-in display) to view caller ID data.
Calling Plans
Unlimited Long Distance
No per minute rate charge (Continental US)
Long Distance Change Charge : $5.00
International Long Distance
Over 700 locations worldwide, no monthly fee - Per Minute Rates Vary
800 Service
800 Basic Plan, 800 Directory Listing, Number Change Request, Virtual Phone Number
Directory Assistance
Local DA (411), National DA (1-555-1212), Call Completion DA (All Calls)
Directory Listings
Additional Listing, Cross Reference Listing, Alternate Listing, Non-Listed Numbers, Non-Publishes Number
Other Service Charges
Phone Restoration
$10.00
Service Call
$85.00
Additional Outlet
$60.00
Wallfish Fee
$35.00
Returned Check
$20.00
Credit Card Charge Back
$20.00
Offer available to new as well as existing residential LUS Fiber customers within the LUS Fiber service territory.
New and existing customers who sign up for services and agree to a 12-month commitment will receive discounted service rates for the full twelve (12) months of the agreement for select services. On month thirteen (13), customers will pay standard retail rates for all services.
Customers agree to keep Internet services and will be allowed to upgrade service for the duration of the twelve (12) month commitment.
It is understood that the customer has reviewed and has agreed to the Terms and Conditions of LUS Fiber’s Residential Subscriber Agreement (posted at lusfiber.com). All terms of this offer will be withdrawn at such point that the customer initiates termination of any or all services included in the promotional offer within the twelve (12) month commitment. Customers will not be charged an Early Termination Fee (ETF) for terminating or eliminating the services associated with this promotional offer.
Charges for a Standard Installation are valued at $1,500.00 and are waived for standard residential installations. Any installation costs deemed to be above and beyond standard fees, as determined at the sole discretion of LUS Fiber, are considered additional and will be discussed with the customer at time of installation.
All installation/activation fees; equipment charges; applicable state, local or federal taxes; franchise fees; other surcharges and regulatory costs; recovery fees; Pay Per View services; video event subscriptions; Video On Demand rentals; additional premium channel subscriptions; directory assistance charges; operator-assisted calls; and video, Internet or phone services not specified in your promotional offer or discount are at additional costs and the customer will be responsible for payment thereof.
LUS Fiber does not guarantee uninterrupted service. LUS Fiber does not guarantee error-free high speed Internet service, or guarantee the speed of your service. Actual speeds may vary.
An Optical Network Terminal (ONT) is required equipment in order to receive all LUS Fiber residential video, Internet, and phone services and is included in the residential standard installation. Backup battery power is provided by LUS Fiber for phone service in the event electrical service is interrupted. Phone service, including access to e911 service, may not be available during an extended power outage. Other restrictions may apply. All rates and offers are subject to change. LUS Fiber reserves the right to modify this offer and any conditions thereof, at any time.
Unlimited Data plans are consistent with data usage terms outlined in the LUS Fiber Subscriber Agreement. Unlimited Data may be added for an additional monthly charge to select plans. Enrollment in Unlimited Data plans is optional. Unused data does not rollover to subsequent billing periods.
Last modified 2024-02-14
LUS Fiber offers an Inside Wire Maintenance Plan to LUS Fiber residential customers, known as our Protection Plan. Under this plan, an LUS Fiber representative will identify and repair wiring issues as they relate to your video, Internet or phone services provided by LUS Fiber. If it is determined that LUS Fiber cannot troubleshoot a problem you are experiencing via phone and a visit to your home is needed, in many instances, your Inside Wire Maintenance Plan subscription may cover the cost to repair your connection.
The following Terms and Conditions apply to your Protection Plan agreement. LUS Fiber will make reasonable efforts to repair your internal wiring that is covered by this plan. Such wiring includes: LUS Fiber offers an Inside Wire Maintenance Plan to LUS Fiber residential customers, known as our Protection Plan. Under this plan, an LUS Fiber representative will identify and repair wiring issues as they relate to your video, Internet or phone services provided by LUS Fiber. If it is determined that LUS Fiber cannot troubleshoot a problem you are experiencing via phone and a visit to your home is needed, in many instances, your Inside Wire Maintenance Plan subscription may cover the cost to repair your connection.
a. Inside telephone wiring that runs from the LUS Fiber box on the outside of your home to the telephone wall outlets/telephone demarcation point(s) in your home. All other telephone wiring not falling within the above description is not covered.
b. Video service wiring, running from the LUS Fiber box outside of your home to coax wall outlet(s)/video demarcation point(s) inside your home. All other video wiring not falling within the above description is not covered.
c. Internet wiring from the LUS Fiber box on the outside of your home to the internet wall outlet/internet demarcation point in your home. All other internet wiring not falling within the above description is not covered.
If it is determined that access to wiring inside of walls is needed in order to make repairs such access must be provided by the residential customer to the LUS Fiber technician. LUS Fiber technicians will not punch or cut through walls to access wiring. Gaining access to wiring inside of walls must be paid by the customer and not LUS Fiber. If it is determined, while the technician is at your home, that access within the walls is necessary in order to do the repairs, the repair process will be halted and rescheduled after access has been created.
The following is a list of items not covered by the LUS Fiber Protection Plan:
a. Any issues or conditions that existed before installation of LUS Fiber at the premises.
b. Phone wiring from the phone jack to the telephone.
c. Existing jacks for internet, video or phone that are not considered up to industry standards (to be determined at the sole discretion of the LUS Fiber technician.)
d. Customer-owned equipment, including, but not limited to: VCR’s, DVD players, televisions, telephones, answering machines, non-LUS Fiber set-top boxes, sling boxes, modems, computers, computer monitors, routers, etc.
e. Any wiring for phone, internet and video that is beyond any of the service demarcation point(s) and located outside of your home, and not covered elsewhere in this Maintenance Plan.
f. Any wiring that LUS Fiber deems inaccessible.
g. Wiring between apartment buildings or other multiple tenant dwellings.
h. Outlets not associated with the provision of LUS Fiber services
i. Outlets utilized to provide electricity to any device
j. Damages incurred as the result of a natural disaster, fire, negligence, storm, and person or animal-inflicted damage.
k. Any type of installations or changes that are considered part of the initial installation set–up and/or an upgrade in services.
If an LUS Fiber service call is set up and the LUS Fiber Technician finds that your issues are not covered by your Protection Plan subscription, you will be billed at the regular hourly rate for repairs, with a minimum of one hour billed. LUS Fiber may, at any time, decide to discontinue offering this plan to customers with a 30-day written notice to those who subscribe to the plan.
LUS Fiber shall not be liable for any injuries to persons or property arising out of installations, maintenance or repairs performed in connection with any product or service offered under this Plan, nor shall LUS Fiber be liable for any other damages including, but not limited to, indirect, incidental, special or consequential damages, arising from the customer's use or inability to use such inside telephone wire, cable wire, internet wire, telephone jacks or cable outlets. In the event that LUS Fiber diagnoses a problem that is not covered by this Plan, and the customer requests further work be performed by LUS Fiber to correct said problem, and LUS Fiber agrees to perform said further work, then LUS Fiber will bill and customer shall pay the then-effective LUS Fiber rate for such further service work. LUS FIBER EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES RELATED TO ANY AND ALL PRODUCTS AND SERVICES PROVIDED PURSUANT TO THIS PLAN. THIS DISCLAIMER EXPRESSLY INCLUDES, BUT IS NOT LIMITED TO, DISCLAIMER OF ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. LUS FIBER'S LIABILITY UNDER THIS PLAN IS LIMITED TO THE AMOUNT PAID UNDER THIS PLAN.
If you are not the owner of the property where LUS Fiber will perform these services, you hereby warrant and represent that you have obtained all necessary permissions from the owner of the building and you will indemnify LUS Fiber from any liability arising from a breach of the representation and warranty.
Last modified 2024-02-14
Fixed price for 12 mos.
Standard pricing $140.39/mo
You save $55.44/mo
1 Gbps Down & Up
Stream 4k on 10+ devices
Simultaneous gaming and streaming
Download big files at top speeds
Run all your smart devices with no slowdowns
Unlimited Data
TechShield Security Suite
*
LUS Fiber-Fast WiFi
Add Fiber-Fast WiFi with any Internet service for a hassle-free wireless network experience. Includes router, professional installation and setup of your home’s wireless network - up to 5 devices, and 24/7/365 local phone support.
Fiber-Fast WiFi Plus
- Includes 802.11ac router, designed for home internet speeds of 100 Mbps or higher
Fiber-Fast WiFi Plus Wired Extender
- Wired Extender for a seamless WiFi experience
Fiber-Fast WiFi Plus Wireless Extender
- Includes Smart RB Extender for enhanced connectivity
Residential Digital Telephone
Basic Line
Includes 3-Way Calling, Call Waiting, Cancel Call Waiting, Anonymous Call Rejection, Home Intercom and 5 cents per minute long distance (Continental US)
Calling Features
Basic Features Package
Adds: Automatic Callback, Automatic Recall, Various Call Forwarding, Do Not Disturb, Outgoing Call Blocking, Selective Call Rejection, Selective Call Acceptance, Speed Dialing
Premium Features Package
All features listed in Basic Phone Features Package plus Voicemail, Caller ID and Call Waiting Caller ID
Add-Ons
Call Forwarding Busy, Call Forwarding Do Not Answer, Toll Control With PIN, Teen Line, Warm Line, LATA Access Fee
Monthly rates shown are available to residential customers only and do not include required taxes or fees. Subscriber to provide the correct equipment (caller ID display unit or phone with built-in display) to view caller ID data.
Calling Plans
Unlimited Long Distance
No per minute rate charge (Continental US)
Long Distance Change Charge : $5.00
International Long Distance
Over 700 locations worldwide, no monthly fee - Per Minute Rates Vary
800 Service
800 Basic Plan, 800 Directory Listing, Number Change Request, Virtual Phone Number
Directory Assistance
Local DA (411), National DA (1-555-1212), Call Completion DA (All Calls)
Directory Listings
Additional Listing, Cross Reference Listing, Alternate Listing, Non-Listed Numbers, Non-Publishes Number
Other Service Charges
Phone Restoration
$10.00
Service Call
$85.00
Additional Outlet
$60.00
Wallfish Fee
$35.00
Returned Check
$20.00
Credit Card Charge Back
$20.00
Offer available to new as well as existing residential LUS Fiber customers within the LUS Fiber service territory.
New and existing customers who sign up for services and agree to a 12-month commitment will receive discounted service rates for the full twelve (12) months of the agreement for select services. On month thirteen (13), customers will pay standard retail rates for all services.
Customers agree to keep Internet services and will be allowed to upgrade service for the duration of the twelve (12) month commitment.
It is understood that the customer has reviewed and has agreed to the Terms and Conditions of LUS Fiber’s Residential Subscriber Agreement (posted at lusfiber.com). All terms of this offer will be withdrawn at such point that the customer initiates termination of any or all services included in the promotional offer within the twelve (12) month commitment. Customers will not be charged an Early Termination Fee (ETF) for terminating or eliminating the services associated with this promotional offer.
Charges for a Standard Installation are valued at $1,500.00 and are waived for standard residential installations. Any installation costs deemed to be above and beyond standard fees, as determined at the sole discretion of LUS Fiber, are considered additional and will be discussed with the customer at time of installation.
All installation/activation fees; equipment charges; applicable state, local or federal taxes; franchise fees; other surcharges and regulatory costs; recovery fees; Pay Per View services; video event subscriptions; Video On Demand rentals; additional premium channel subscriptions; directory assistance charges; operator-assisted calls; and video, Internet or phone services not specified in your promotional offer or discount are at additional costs and the customer will be responsible for payment thereof.
LUS Fiber does not guarantee uninterrupted service. LUS Fiber does not guarantee error-free high speed Internet service, or guarantee the speed of your service. Actual speeds may vary.
An Optical Network Terminal (ONT) is required equipment in order to receive all LUS Fiber residential video, Internet, and phone services and is included in the residential standard installation. Backup battery power is provided by LUS Fiber for phone service in the event electrical service is interrupted. Phone service, including access to e911 service, may not be available during an extended power outage. Prices include one Digital Receivers needed for Digital Access, Digital Plus and Digital Hispanic video services. Offer not redeemable for cash. Other restrictions may apply. All rates and offers are subject to change. LUS Fiber reserves the right to modify this offer and any conditions thereof, at any time.
Unlimited Data plans are consistent with data usage terms outlined in the LUS Fiber Subscriber Agreement. Unlimited Data may be added for an additional monthly charge to select plans. Enrollment in Unlimited Data plans is optional. Unused data does not rollover to subsequent billing periods.
Last modified 2024-02-14
LUS Fiber offers an Inside Wire Maintenance Plan to LUS Fiber residential customers, known as our Protection Plan. Under this plan, an LUS Fiber representative will identify and repair wiring issues as they relate to your video, Internet or phone services provided by LUS Fiber. If it is determined that LUS Fiber cannot troubleshoot a problem you are experiencing via phone and a visit to your home is needed, in many instances, your Inside Wire Maintenance Plan subscription may cover the cost to repair your connection.
The following Terms and Conditions apply to your Protection Plan agreement. LUS Fiber will make reasonable efforts to repair your internal wiring that is covered by this plan. Such wiring includes: LUS Fiber offers an Inside Wire Maintenance Plan to LUS Fiber residential customers, known as our Protection Plan. Under this plan, an LUS Fiber representative will identify and repair wiring issues as they relate to your video, Internet or phone services provided by LUS Fiber. If it is determined that LUS Fiber cannot troubleshoot a problem you are experiencing via phone and a visit to your home is needed, in many instances, your Inside Wire Maintenance Plan subscription may cover the cost to repair your connection.
a. Inside telephone wiring that runs from the LUS Fiber box on the outside of your home to the telephone wall outlets/telephone demarcation point(s) in your home. All other telephone wiring not falling within the above description is not covered.
b. Video service wiring, running from the LUS Fiber box outside of your home to coax wall outlet(s)/video demarcation point(s) inside your home. All other video wiring not falling within the above description is not covered.
c. Internet wiring from the LUS Fiber box on the outside of your home to the internet wall outlet/internet demarcation point in your home. All other internet wiring not falling within the above description is not covered.
If it is determined that access to wiring inside of walls is needed in order to make repairs such access must be provided by the residential customer to the LUS Fiber technician. LUS Fiber technicians will not punch or cut through walls to access wiring. Gaining access to wiring inside of walls must be paid by the customer and not LUS Fiber. If it is determined, while the technician is at your home, that access within the walls is necessary in order to do the repairs, the repair process will be halted and rescheduled after access has been created.
The following is a list of items not covered by the LUS Fiber Protection Plan:
a. Any issues or conditions that existed before installation of LUS Fiber at the premises.
b. Phone wiring from the phone jack to the telephone.
c. Existing jacks for internet, video or phone that are not considered up to industry standards (to be determined at the sole discretion of the LUS Fiber technician.)
d. Customer-owned equipment, including, but not limited to: VCR’s, DVD players, televisions, telephones, answering machines, non-LUS Fiber set-top boxes, sling boxes, modems, computers, computer monitors, routers, etc.
e. Any wiring for phone, internet and video that is beyond any of the service demarcation point(s) and located outside of your home, and not covered elsewhere in this Maintenance Plan.
f. Any wiring that LUS Fiber deems inaccessible.
g. Wiring between apartment buildings or other multiple tenant dwellings.
h. Outlets not associated with the provision of LUS Fiber services
i. Outlets utilized to provide electricity to any device
j. Damages incurred as the result of a natural disaster, fire, negligence, storm, and person or animal-inflicted damage.
k. Any type of installations or changes that are considered part of the initial installation set–up and/or an upgrade in services.
If an LUS Fiber service call is set up and the LUS Fiber Technician finds that your issues are not covered by your Protection Plan subscription, you will be billed at the regular hourly rate for repairs, with a minimum of one hour billed. LUS Fiber may, at any time, decide to discontinue offering this plan to customers with a 30-day written notice to those who subscribe to the plan.
LUS Fiber shall not be liable for any injuries to persons or property arising out of installations, maintenance or repairs performed in connection with any product or service offered under this Plan, nor shall LUS Fiber be liable for any other damages including, but not limited to, indirect, incidental, special or consequential damages, arising from the customer's use or inability to use such inside telephone wire, cable wire, internet wire, telephone jacks or cable outlets. In the event that LUS Fiber diagnoses a problem that is not covered by this Plan, and the customer requests further work be performed by LUS Fiber to correct said problem, and LUS Fiber agrees to perform said further work, then LUS Fiber will bill and customer shall pay the then-effective LUS Fiber rate for such further service work. LUS FIBER EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES RELATED TO ANY AND ALL PRODUCTS AND SERVICES PROVIDED PURSUANT TO THIS PLAN. THIS DISCLAIMER EXPRESSLY INCLUDES, BUT IS NOT LIMITED TO, DISCLAIMER OF ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. LUS FIBER'S LIABILITY UNDER THIS PLAN IS LIMITED TO THE AMOUNT PAID UNDER THIS PLAN.
If you are not the owner of the property where LUS Fiber will perform these services, you hereby warrant and represent that you have obtained all necessary permissions from the owner of the building and you will indemnify LUS Fiber from any liability arising from a breach of the representation and warranty.
Last modified 2024-02-14